WFG National Title Insurance Company (WFG) is a wholly owned subsidiary of Williston Financial Group and a national title insurance underwriter dedicated to reducing the time and cost of real estate transactions. By focusing on its clients and their processes, WFG helps reduce the time it takes to close a loan and/or transfer ownership of real estate. By equipping industry professionals with integrated technologies, WFG delivers efficient, high-quality products and services through four key divisions: Direct Operations, Agency Operations, Lender Services, and WEST, its technology and digital marketing subsidiary. .
WFG develops solutions in direct response to industry concerns solicited through regular engagement with its Executive Roundtable (ERT) of C-suite Lending Leaders. The company’s post-deal customer surveys and Net Promoter Score program rankings consistently reflect high ratings for customer satisfaction across all divisions. This ongoing commitment is an example of WFG’s fundamental commitment to “Connect, Collaborate, Coexist”.
“Through our Executive Roundtable (ERT) and customer surveys we conducted in 2020 and 2021, we found that the biggest issue for lenders – especially during the record volumes of the past few years – was the turnaround times,” Dan said. Bailey. “This, coupled with challenges around capacity, as well as technology integration and implementation, continues to inform WFG as we develop new solutions that meet our customers’ needs.”
WFG Lender Services offers a comprehensive portfolio of end-to-end origination products and services supported by:
- Real-time pricing
- One-touch control
- One point of contact
- Integration and delivery of LOS
- Consistent world-class service
WFG’s MyHome, Blocks and DecisionPoint products are prime examples.
DecisionPoint’s instant title decision has given WFG’s clients a boost by reducing closing hour inquiries and loan impact. It analyzes the property’s encumbrances and applicant’s circumstances, immediately estimates the time needed to clear title, and projects a completion time based on a customizable scoring system. The result is delivered quickly with a pre-title report. DecisionPoint offers immediate title clearance for approximately one-third of US properties.
The Agency division of WFG operates a program called WFG Blocks, which gives title agents direct access to many of the services that WFG has developed for its own operations. The six modular programs, or blocks – compliance services, an expense management program, human resources, information security, marketing and sales, and securities and settlement services – are available as needed, at any time and in any combination, with no long-term commitment. or minimum commitments.
“The Blocks program allows agents to shift fixed costs to variable costs so they can save money and significantly reduce overhead,” said Patrick Stone.
WFG’s MyHome streamlines the resale process and improves consumer satisfaction by eliminating duplicate touchpoints, providing real-time status updates, enabling proactive communication, and facilitating collection, storage, and retrieval. sharing of data and documents.
Additionally, the MyHome Funder Dashboard gives lenders and farms an instant overview of the history and status of each loan in their pipeline, as well as the steps remaining before they can advance to the closing table.
“While reducing the time and cost of the real estate transaction, we give the real estate agent, the lender, and consumer with greater transparency and new technologies, including digital fence,” said Steve Ozonian. “When we all know where we are and what it takes to close the deal, we speed up the process and eliminate errors. DecisionPoint, MyHome and others accomplish this and, more importantly, create a better consumer experience that benefits everyone involved.
Patrick F. Stone, Founder and Executive Chairman, Williston Financial Group
A two-time HW Vanguard Award recipient, Patrick F. Stone founded WFG in 2010 and led the company through more than a decade of rapid nationwide growth, driven by a mission to reduce time and cost. of the entire real estate process through communication, collaboration and technological innovation.
Steve Ozonian, CEO, Williston Financial Group
Drawing on his track record in harnessing technology to engineer the dramatic growth of several real estate-related businesses, Steve Ozonian, President and CEO and HW Vanguard Award winner, has led WFG to nearly $1 billion in revenue in 2021 and current reserves of $172 million.
Dan Bailey, Senior Vice President, WFG Lender Services and WFG Enterprise Solutions
A 20-year title industry veteran and HousingWire Insiders award recipient, Dan Bailey is head of operations at WFG Lender Services, leads the national sales team for Enterprise Solutions and has expanded the division’s customer base while acquiring reputation for providing world-class customer service. with truly customizable and customer-focused solutions.